Vocabulary unit 8

TO PULL A MUSCLE

TO BREAK A LEG

TO TWIST A WRIST

TO SPRAIN AN ANKLE

SNOOKER ALLEY

Vocabulary - Holidays

BEACH

EXTREME PLAN

WILD

EXOTIC

SAFARI

HISTORICAL HOLIDAY

Vocabulary - Enviroment

SMOKE

FACTORY

STRAY ANIMAL

HOMELESS PEOPLE

RUBBISH

INDUSTRIAL WASTE

RADIACTIVE WASTE

DEFORESTATION

HUNT

TRAP

EXTINCTION

MUTATION

Vocabulary - Places

CROWDED

RAINY DAY

EXPENSIVE

CHEAP

INDUSTRIAL

SMALL TOWN

BIG CITY

FERRY

Vocabulary - Physical Appearance

WRINKLESMOLE SLANTED EYES

BROAD NOSE POINTED NOSE

CHIN TAIL BUTTOCKS

SCAR

DARK COMPLEXION

PALE COMPLEXION

SLIM

May 20th 2009

DIRECCIÓN X

19th May 2009

Mr. Crepes & Waffles President
DIRECCIÓN X

Dear Mr. Crepes & Waffles President,

I would like to inform you about the bad time I spent with two of the employees (waiters) of Crepes & Waffles located in the Central park, while I was having a good time with my family on 15^th May 2009 in the afternoon.

Unfortunately, these two of your employees, who I understand that they are called John Medina and Christina Pérez , were very rude and had a bad behavior with my family and me. It was a shame that my family that comes from the United Kingdom has had to witness such disrespect. I would have never expected that a restaurant with such a high-ranking had employees as so little helpful and with so little education like those. Now I do not know how to classify these restaurants that I thought were so fancy.

I tried to solve this problem respectfully with those people but they refused to have a warm conversation with me.

To resolve the problem completely, I would like to have a meeting with you and id it is possible, with the two employees too. I want things to be clear and you make a decision about the position of these people. You should know that if you do not take the respective actions towards this problem, in the future you could have more problems with more clients.

I look forward to your reply and a resolution to my problem as soon as you can. You can find me on my cell number 3002023782.

Thanks for your cooperation in this matter.

Sincerely,

LAURA CAMILA CAMPOS MORENO.

Tuesday, May 19th 2009

DIRECCIÓN X

 

19TH May, 2009

 

International School of London Directives

DIRECCIÓN X

 

Dear International School of London Directives,

 

 

 

I am writing you with the main and the only purpose to get the job ad a Primary Teacher in your school, which is well-known in all Europe.

 

I received my degree three years ago and I have worked before as a teacher in two schools: the British School and the Montessori School. I consider I have all the requirements to be a primary teacher in this school. I love children and I love teaching. Moreover, I have three years of experience as a teacher in two well-known schools. I would apply for a full time job and I am completely willing to fit to the school’s rules as a teacher.

 

I have attached my personal curriculum to this letter. I hope you consider me as a good option for this job. Surely, you will not regret.

 

Thank you and I will be waiting for your call.

 

Sincerely,

 

LAURA CAMILA CAMPOS MORENO.

 

____________________________________________________________________________

 

 

DIRECCIÓN X

 

Bogotá D.C.

 

 

 

19th May, 2009

 

 

 

Cambridge Stuff

 

DIRECCIÓN X

 

 

 

Dear Cambridge Stuff,

 

 

 

My name is Laura Camila Campos Moreno and I am writing to get some information about a Cambridge Proficiency Exam. I am interested in taking this proficiency exam, but before that I need to know exactly what it tests, how it tests it, when the exams are, how much they cost and where I can take it.

 

 

 

I would really appreciate if you send me such information to my personal e-mail, campos.l@javeriana.edu.co.

 

 

 

Sincerily,

 

 

 

LAURA CAMILA CAMPOS MORENO.

Friday, May 15th 2009

1. Taking into account the exercises above, the characteristics listed in your blog and the commentaries made by your teacher, write to the major of your city. You are not happy about the dirty parks and streets around. Give examples. Have you got any tentative solution?

Thursday, May 7th2009

Part I

Questions:

a. What is the relation among these three videos?

The relation among those three videos is that they were about the letter-writing

 

b. Do you find important to learn how to write a formal letter? Why?

I personally think that writing formal letters is really important because now that we are in the university we have to start developing this skill. Writing letters lets us be more professionals and polite when sending and apologize, a request, a complaint, if we need to apply to something. It will probably open more doors to us.

 

Letters of complaint usually include the following stages:  

1.       Background: This section describes the situation; e.g.

§  I am writing to inform you that the gods we ordered from your company have not been supplied correctly.

§  I attended your exhibition Sound Systems 2009 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.

§  I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.

§  I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.

 

2.       Problem:

  Cause:

§  On 11 May 2009 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

§  Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable.

§  You sent us an invoice for $10,532, but did not deduct our usual 10% discount.

§  We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 

  Effect:

§  This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

§  Even after spending several wasted hours trying to register in this way, the computer would not accept my application.

§  I am therefore returning the invoice to you for correction.

§  This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.

 

3.       Solution

§  I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.

§  Could I please ask you to look into these matters.

§  Please send us a corrected invoice for $9,479

§  I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday.

 

4.       Warning (optional)

§  Otherwise, we may have to look elsewhere for our supplies.

§  I'm afraid that if these conditions are not met, we may be forced to take legal action.

§  If the outstanding fees are not paid by Wednesday, 27 May 2009, you will incur a 10% late payment fee.

  

5.       Closing

§  I look forward to receiving your explanation of these matters.

§  I look forward to receiving your payment.

§  I look forward to hearing from you shortly.

 

Politeness

The tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included.

Content

o    The content should contain enough details so that the receiver does not have to write back requesting more.

o    Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious.

Example: 

 

Fortune Goods
317 Orchard Road
Singapore

18 May 2009 

Attn: Mr David Choi 
Sales Manager 
Everlong Batteries
171 Choi Hung Road 
Hung Hom
Hong Kong

Dear Mr Choi

Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

 

On 11 May 2009 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

 

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

 

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

 

I look forward to hearing from you by return.

 

Yours sincerely

 

     J. Wong

J. Wong 
Purchasing Officer

 

_________________________________________________________________

 

Letters of application usually include the following stages:  

Cover Letter Outline

2520 Vista Avenue - 1
Olympia, Washington 98501
April 19, 2001

Mr. Bob Trimm, Personnel Manager - 2
Ideas Inc.
587 Lilly Road

Dear Mr. Trimm: - 3

Opening paragraph - Use one of the following to bring yourself to the attention of the reader and make clear what job you are applying for:

1.       Summarize the opening

2.       Name the opening

3.       Request an opening

4.       Question the availability of an opening

Middle paragraph(s)- Use one of the following in each of your middle paragraphs to provide the reader with plenty of reasons to invite you to an interview:

1.       Education

2.       Work experience

3.       Ability to work with others and/or alone

4.       Interest in your field

5.       Interest in the company

6.       Responsibilities in previous positions

Closing paragraph - Use the closing paragraph to ensure action on the part of the reader

The last paragraph needs to help ensure that action is taken. You can ask for an interview appointment time, stating that you will be happy to come to the employer's office when convenient. Make it easy for the reader to follow-up by providing your telephone number and email address.

Sincerely,

Kenneth Beare - 4

Enclosure

Important Salutation Notes

1 - Begin your cover letter by placing your address first, followed by the address of the company you are writing to.

2 - Use complete title and address; don't abbreviate.

3 - Always make an effort to write directly to the person in charge of hiring.

4 -Always sign letters.

 

____________________________________________________________________________

 

The following suggestions will help you to write an effectiveletter of request:

1.      Keep it simple. In the first paragraph, tell the recipient why you are writing.

2.      If appropriate, give the person you are writing to some information that will help them remember who you are. For example, if you are writing to a former professor, explain what class you were in and the year. In the case of writing to a former supervisor, remind the person when you worked with them. These details help readers to place where they know you from.

3.      Briefly explain what it is that you want the reader to do. If there is a deadline involved, share that information as well.

4.      Give the reader all the information they need to comply with your request.

5.      Include any supporting documentation the recipient may need.

6.      List your contact information, including your full name, mailing address, phone number and e-mail address in the body of the letter. Ask the reader to contact you if they have any questions or concerns about your request.

7.      Thank the person for their assistance.

8.      When you write your letter of request, put yourself in the shoes of the person who will read it. Read your draft letter over a few times to make sure that it makes sense to you. Double check that the reader won't need any further information in order to decide whether they can say yes to your request. Make any changes as necessary before you send it out.

 

Sample:

Your Return Address

[Date]

Mr./Ms. J. Smith XYZ Company 123 Sesame Street Your Town, Your State Zip Code/Postal Code

Dear Mr./Ms. Smith:

Re: Request for an Interview

My name is [your name here] and I am writing to request an interview to discuss available positions in the [name of department] with your company. [If you were referred to the company by someone you know, be sure to include this information here. "James Ray, who is an employee in your Sales Department, suggested that I contact you."]

I am a graduate of [name of educational institution you attended] and I have [x] years of experience in the field of [name of industry or field of study]. I am currently looking for new employment opportunities and I would like to have the opportunity to discuss how my skills and abilities can be of benefit to your company.

I will contact you by phone next week to set up a convenient time when I can discuss my qualifications. I will bring my resume with me at that time. If you have questions or would like more information, please feel free to contact me by phone at [area code and number here]. I can also be reached by e-mail at [your e-mail address here].

Thank you for taking the time to consider my request, and I will be in touch with you soon.

Sincerely,

[Your Name Here]

 

http://elc.polyu.edu.hk/cill/eiw/complaint_letter_constructor.htm

http://esl.about.com/od/writingintermediate/a/w_cover_ex1.htm

http://business.lovetoknow.com/wiki/Sample_of_Letter_of_Request